Privacy Policy

At Hubfluence ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By accessing or using Hubfluence, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, company name, and billing information when you create an account.
• TikTok Shop Integration: When you connect your TikTok Shop account, we access your shop data, product information, and affiliate program details as authorized by you.
• Campaign Data: Information about your creator outreach campaigns, messaging templates, and filter preferences.
• Communications: Any messages or communications you send through our platform or to our support team.

1.2 Information Collected Automatically

• Usage Data: Information about how you interact with our platform, including features used, pages visited, and actions taken.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and collect analytics data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your subscription
• Facilitate creator outreach and campaign management on your behalf
• Send you important updates, security alerts, and support messages
• Analyze usage patterns to enhance platform functionality
• Comply with legal obligations and enforce our terms

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform (e.g., payment processors, cloud hosting providers).
• TikTok Integration: With TikTok as necessary to provide our services through their API and marketplace.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements.

Upon account deletion, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Analyze site traffic and usage patterns
• Improve our services and user experience

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.

8. Third-Party Links

Our platform may contain links to third-party websites or services, including TikTok. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Hubfluence is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Hubfluence after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: